Skyway Aviation Handling Company PLC (SAHCO) has been awarded the prestigious Punctuality Award by British Airways for its outstanding regularity and safety performance in the first and second quarters of 2024 at the Murtala Muhammed International Airport Lagos Station.
SAHCO has also won British Airway’s bronze award for achieving its punctuality target of 96 per cent for the second quarter of 2024 at the Nnamdi Azikiwe International Airport, Abuja station.
This was contained in a statement made available to Thelensng by SAHCO’s Head of Corporate Communications, Adetola Vanessa Uansohia on Tuesday.
According to the statement, this shows SAHCO’s consistent excellence at service delivery for winning the awards in the two stations where British Airways fly into.
In a congratulatory letter addressed to Mrs Adenike Aboderin, Managing Director/CEO of SAHCO, British Airways commended the Lagos and Abuja team for their exceptional performance due to the stations’ ability to meet or exceed the Adjusted Door Closure (aDC) target of 96 per cent each month during the quarter, with no significant safety events or repeat audit findings.
This feat has been achieved for two quarters in a row for the Lagos station.
In the same letter, BA congratulated the entire SAHCO team for the remarkable performance and reiterated that the achievement reflected the team’s dedication and hard work.
Commenting on the two awards received by SAHCO’s Lagos and Abuja station, SAHCO’S MD/CEO reiterated that the award is a testament of the commitment of the SAHCO team to maintain the highest standards of punctuality and safety.
She mentioned that SAHCO just concluded a training session on all staff on Customer Service by a reputable training academy and that the training session is a total overhaul that was targeted at ensuring that all staff ensure excellent service delivery in a customer centric manner.
She further said: “We are thrilled to receive this recognition from British Airways not only from one Station but from both Stations where we service the prestigious airline. We look forward to winning the award for the next quarters in the year.
“It is worthy of note that, SAHCO remains dedicated to providing exceptional service and looks forward to achieving even greater milestones in the future for all their clients and would-be clients”.
A statement added that SAHCO is committed to excellence, safety, and customer satisfaction, and will continue to set the standard for aviation handling services in the region.
“British Airways being a renowned Airline with over 100 years’ experience in the skies is wholly dedicated to ensuring punctuality, safety and security are of utmost priority and the airline is committed to excellent partnership with their clients thereby promoting an enabling environment for making SAHCO’S excellent service delivery seamless”, it added.
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